Privacy Policy

Edunation Oy, Mustanlahdenkatu 3-7 E, 33210 Tampere, Finland is committed to processing any personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of personal data.

Edunation is the controller of the personal data that is disclosed to us, and therefore responsible for the personal data under applicable laws. The privacy policy applies to all personal information collected by us, or submitted to us, both offline or online. By using our services, you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use our services or submit any personal information to us.

The kind of personal information that we collect from you is information that could allow you to be personally identified such as:

• Name
• Postal address
• Phone number
• Email address
• Country of residence
• IP Address
• Institute name and address
• Educational background
• Browser and device information
• Server log file information
• Information collected through cookies, pixel tags and other technologies
• Demographic information and other information provided by you
• Location information
• Other information provided in the application process, including passport number and date of birth

The ways in which we may collect personal information from you:

• • Through the website: We collect personal information through our website, for example when you register for our services or contact us by using our contact form. For all our forms, we use the online webform provider Jotform or the university admission platform DreamApply.
  • Through email: If you contact our customer service using email, we will store your email address and your name (depending on your email provider) solely for the purpose of handling your contact request.
  • Offline: We may collect personal information from you offline, for example when you contact our customer service via phone.
  • Other Sources: We may receive your personal information from third parties such as our partner agencies or other partners.
  • Through your browser or device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the sites function properly.
  • Through server log files: Your IP Address is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the sites, along with the time of the visit and the page(s) that were visited.
  • Using cookies: Cookies allow a web server to transfer data to a computer or device for recordkeeping and other purposes.

How you can refuse or opt out of cookies

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. Below are links to instructions on how to do this on the most common browsers. The use of cookies will not be connected to your name, email or other personal information you have provided.

Internet Explorer

http://windows.microsoft.com/fi-fi/internet-explorer/delete-manage-cookies#ie=ie-11

Firefox

http://support.mozilla.org/fi/kb/poista-evasteet-poistaaksesi-verkkosivujen-tietoja?redirectlocale=en-US&redirectslug=Deleting+cookies

Google Chrome

https://support.google.com/chrome/answer/95647?hl=fi

Safari

https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Opera

https://www.opera.com/help/tutorials/security/privacy/

The ways in which we use your personal information

The information is collected and processed to provide services, to develop the services and customer care, and for statistical purposes. Without this personal data we are unable to provide our services for users. We shall only use your personal data for the purposes described in this Privacy Policy. We use your information:

• To complete your registration and offer you services, as well as communicate with you regarding your registration and provide you with customer service.
• To respond to your inquiries and fulfill your requests, such as to send you newsletters or to respond to your questions and comments.
• To provide you with updates and announcements concerning your registration, our products and programs, and to send you invitations to participate in certain events.
• For our business purposes, such as business analysis, market research, developing new services, improving our website, services and products, identifying user trends, analyzing the effectiveness of our campaigns, improving the site experience and content based on your activities, and estimating customer satisfaction and providing customer service.
• If necessary or appropriate under applicable law, to comply with legal process, to respond to requests from public authorities, to enforce our terms and conditions, to protect our operations or our rights, privacy, safety or property, and/or of our affiliates, you or other parties, and to allow us to pursue available remedies or limit the damages that we may sustain.

We use reasonable organizational, technical and administrative measures to protect personal information under our control. We employ firewalls to help prevent unauthorized persons from gaining access to your information. However, any data transmission over the Internet or data storage system cannot be guaranteed to be 100% secure.

Physical access to your data is prevented by access control and other security measures. Access to your data requires sufficient rights and thorough identification. Only the authorized persons have the right to process and maintain information contained in our registers. All data processors are bound by confidentiality obligation. Back-ups are made securely of the register data. The level of information security constantly observed by us.

If you have reason to believe that your interaction with us is no longer secure, please contact us.

Edunation may disclose your personal data to our business partners for e.g. marketing and/or organizational purposes as well as billing and accounting purposes. We may share your personal information with business partners with whom we offer services, or other third-party representatives who provide services on our behalf.

Your personal data will be processed by Edunation both within and outside the EU for the purpose of completing your registration, providing you with the services that you have signed up for and for customer service and marketing activities. Because our teams are based in local offices globally, our headquarters is in Finland, and our customers are located outside the EU, we may share your personal data with our corporate affiliates and business partners both within and outside the EU. The partners that we share information with are only those that need access to the personal information to process your registration and offer you services. Partners will only receive the information necessary for that purpose. Please note that the business partners may change from time to time.

Edunation processes your personal data in accordance with applicable privacy and data protection legislation. By using our services, you acknowledge and consent to these potential data transfers. You ought to be aware that countries outside the EU may not afford similar legal protections to personal information as countries within the EU. Data transfers will be made in accordance with the applicable legislation and all necessary measures will be taken to ensure that third parties involved will provide an adequate level of protection. Any future partner of ours will be required to do the same.

To review, correct, modify, delete or otherwise limit our use of your information that has been provided to us, please use the “Contact Us” form and clearly describe your request. Please indicate the kind of information you request and how you would like to change it.

If you wish to stop receiving marketing communications from us, you may use the “unsubscribe” feature in the marketing email you received. You may also inform us by emailing or writing to us using the contact information listed below in the “Contact Us” section. When making such a request, please indicate that you wish to stop receiving marketing emails from us. Opting out of marketing-related messages however will not opt you out of important administrative messages.

We will aim to comply with your request as soon as reasonably practicable and no later than 30 days after we received your request. There may however be information that will remain in our databases and records, which cannot be removed or changed. We may need to retain certain information for record keeping/statistical purposes and/or to complete any actions that have been started before your request.